DCCA NEWS RELEASE: DCCA Consumer Alert: Starwood data breach

Posted on Nov 20, 2015 in Latest News, Newsroom, Press Releases

HONOLULU – The state Department of Commerce and Consumer Affairs (DCCA) is encouraging consumers who may have dined or shopped at any of the 54 locations identified by Starwood Hotels & Resorts Worldwide, Inc. to protect themselves from potential credit card fraud.

Starwood made a list of the affected hotels, along with other information, available at www.starwoodhotels.com/paymentcardsecuritynotice. Affected Hawaii locations include: Moana Surfrider; Sheraton Maui Resort & Spa; Sheraton Waikiki; The Westin Ka‘anapali Ocean Resort Villas; The Westin Maui Resort & Spa; and, The Westin Princeville Ocean Resort Villas.

“We strongly encourage anyone who has used a credit or debit card to purchase food, drinks, or souvenirs at a Starwood property to check the list of hotels and identified dates of the data breaches,” said DCCA Director Catherine Awakuni Colόn. “According to Starwood, the information compromised could be used to make fraudulent charges on credit and debit cards. Everyone should make it a habit to check your monthly statements and annual credit report.”

DCCA has information on how to protect yourself following a security breach at http://cca.hawaii.gov/identity-theft-information/. This website includes links to sample forms and letters for victims of identity theft to help with the recovery process.

DCCA also partnered with the Department of the Attorney General and the Department of Health to offer guidance on how to avoid fraud and common scams in the Hawaii’s Fraud Prevention & Resource Guide available at http://cca.hawaii.gov/sec/files/2015/10/Fraud-Guide-2.pdf. Tips from the guide on how to protect yourself from credit card fraud include:

  • Keep a record of your account numbers, expiration dates, and phone number and address of the card issuer in a secure place.
  • Save receipts to compare with billing statements. Destroy them when no longer needed.
  • Open bills promptly and reconcile accounts monthly. Report questionable charges immediately and preferably in writing to the card company.

If you think your credit or debit card information may have been compromised in the Starwood data breach call Starwood at 1-855-270-9179 Monday through Saturday, 8 a.m. to 8 p.m. CST.

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Media Contact:

Shelly Kunishige

Multimedia Education Specialist

Department of Commerce and Consumer Affairs

Email: skunishi@dcca.hawaii.gov

Office: (808) 587-6735